Legal

Privacy Policy

Last updated: 31 August 2026

Who we are

Village Ride is operated by Sandton Streets (97 Perth Road, Westdene, Johannesburg, 2092, South Africa).
Contact: ai@sandtonstreets.com · +27 63 621 3590.

Account details: name, phone number, email, and role (customer, driver, or partner).
Booking details: pickup and drop-off landmarks, service type, payment preference, and trip status.
Location: we only use GPS after you agree (in-app). Landmark text still works if you say no.
Driver and shop verification: ID and vehicle photos stored on our host (Supabase) for safety checks. Access limited to ops.
Device data: app/browser type, push notification tokens (FCM), and basic diagnostics to keep the service reliable.
Payments: cash is settled between customer and driver. Card or wallet top-ups are processed by our payment providers; we do not store full card numbers.

Provide rides, deliveries, Farm Connect, and courier bookings.
Match customers with nearby drivers and show trip tracking links.
Verify drivers, prevent fraud, and enforce our driver code of conduct.
Calculate commission from driver wallets when trips complete.
Send operational messages (WhatsApp, email, or push) about bookings and account status.
Improve reliability, safety, and support.

Drivers see the booking details needed to complete a trip (landmarks and first name — not your phone).
Partners see orders and trip links related to their shop.
Service providers help us run the app (hosting, database, maps, push notifications, payments). They process data only to provide those services.
We may disclose information if required by law or to protect users’ safety.
We do not sell your personal information.
We do not share a driver or rider phone number with the other party. Messages go through Village Ride WhatsApp so we can relay them (POPIA).

We process personal information to run bookings, pay drivers/shops, and keep the platform safe. You may request access, correction, or deletion at ai@sandtonstreets.com.
You can refuse location. You can refuse marketing. You cannot refuse the phone number we need to complete a trip you booked.

We keep account and trip records for as long as needed to operate the service, meet legal obligations, resolve disputes, and prevent abuse. You can ask us to delete or correct your data where the law allows.

You can update account details in the app, turn off location or notifications in device settings, and contact us to access, correct, or delete personal data. On Account, use Delete account to erase data on this phone, or email us to remove server records.
Uninstalling the Android app stops local use; ask us if you also want your account removed from our systems.

Village Ride is not directed at children under 13. If you believe a child provided personal data, contact us and we will delete it.

We may update this policy as the product changes. The “Last updated” date below will change when we do. Continued use after an update means you accept the revised policy.

Last updated: 31 August 2026

Village Ride is operated by Sandton Streets (97 Perth Road, Westdene, Johannesburg, 2092, South Africa).
Contact: ai@sandtonstreets.com · +27 63 621 3590.

Account details: name, phone number, email, and role (customer, driver, or partner).
Booking details: pickup and drop-off landmarks, service type, payment preference, and trip status.
Location: we only use GPS after you agree (in-app). Landmark text still works if you say no.
Driver and shop verification: ID and vehicle photos stored on our host (Supabase) for safety checks. Access limited to ops.
Device data: app/browser type, push notification tokens (FCM), and basic diagnostics to keep the service reliable.
Payments: cash is settled between customer and driver. Card or wallet top-ups are processed by our payment providers; we do not store full card numbers.

Provide rides, deliveries, Farm Connect, and courier bookings.
Match customers with nearby drivers and show trip tracking links.
Verify drivers, prevent fraud, and enforce our driver code of conduct.
Calculate commission from driver wallets when trips complete.
Send operational messages (WhatsApp, email, or push) about bookings and account status.
Improve reliability, safety, and support.

Drivers see the booking details needed to complete a trip (landmarks and first name — not your phone).
Partners see orders and trip links related to their shop.
Service providers help us run the app (hosting, database, maps, push notifications, payments). They process data only to provide those services.
We may disclose information if required by law or to protect users’ safety.
We do not sell your personal information.
We do not share a driver or rider phone number with the other party. Messages go through Village Ride WhatsApp so we can relay them (POPIA).

We process personal information to run bookings, pay drivers/shops, and keep the platform safe. You may request access, correction, or deletion at ai@sandtonstreets.com.
You can refuse location. You can refuse marketing. You cannot refuse the phone number we need to complete a trip you booked.

We keep account and trip records for as long as needed to operate the service, meet legal obligations, resolve disputes, and prevent abuse. You can ask us to delete or correct your data where the law allows.

You can update account details in the app, turn off location or notifications in device settings, and contact us to access, correct, or delete personal data. On Account, use Delete account to erase data on this phone, or email us to remove server records.
Uninstalling the Android app stops local use; ask us if you also want your account removed from our systems.

Village Ride is not directed at children under 13. If you believe a child provided personal data, contact us and we will delete it.

We may update this policy as the product changes. The “Last updated” date below will change when we do. Continued use after an update means you accept the revised policy.