Legal

Cancellations & refunds

Cancel within 2 min, full refund. After 2 min, R 15 cancellation fee goes to the driver.

Cancel within 2 minutes of booking: full refund. If you paid by card, Village Ride refunds you in the Yoco dashboard (card refunds can take 2–7 days to show on your bank). After 2 minutes, if a driver is already assigned or on the way: R 15 goes to that driver for wasted time. The rest of a card payment is refunded. Village Pass trips: free cancellation while the trip has not started. If a shop is out of stock or cancels, WhatsApp Village Ride with Dispute. We refund you in Yoco; we do not leave money stuck without a note. Driver arrives and the shop has no order: WhatsApp +27 63 621 3590. Ops pays the driver a R 15 wasted-trip fee and refunds the rider.

Card (Yoco) refunds

Launch process is manual: ops logs into the Yoco dashboard, finds the checkout, clicks refund (full or minus R 15 if a driver already moved). Banks can take 2–7 days. Tap Dispute on your trip so we have the order number.

Shop out of stock

The shop should mark the order cancelled and WhatsApp us. You get a refund. If a driver already went to the shop, they get R 15 for wasted time.

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